1) Bookings
ALL course booking requests and/or renewals must be submitted to the Inside Out Tennis 2 weeks prior to the Monday before the first session (i.e. the start of the week the first lesson will take place in).
In the event that we are unable to accommodate all or part of your request and/or renewal Inside Out Tennis will contact you at the earliest opportunity.
If you, or any other person that you have made a booking for, have any medical problem or disability, please tell us on your booking form and outline any accomodations that we may need to make to ensure the lesson is as professional as possible. You must also promptly notify us of any deterioration or adverse change in or development of any medical condition or disability. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the booking or, if full details are not given at the time of booking, cancel when we become aware of these details.
Please carefully read your confirmation invoices, emails and all other documents we send you as soon as you receive them. Contact us immediately if any information appears to be incorrect as it may not be possible to make changes later.
One to One session bookings are made directly with the Coaches themselves
2) Payment
All applications for block bookings must be paid in full at the time of requesting a block booking. We work on a ‘No payment = No booking’ policy.
We accept the following types of payment: cheque, cash and online payment (when service is available on website).
Online payments (when service is available on website) can be made at www.insideouttennis.com via Protx (payment provider) and Elavon Merchant Services
Please note: all transactions made online include handling fees in the price advertised.
3) Prices
The tennis course prices quoted on our website and in our flyers are to the best of our knowledge correct at the time of publication.
We reserve the right to make changes to and correct errors in advertised prices at any time before your course registration is confirmed. We will advise you of any changes or errors of which we are aware and of the then applicable price at the time of booking.
Please note, changes and errors occasionally occur. You must check the price of your chosen course at the time of booking.
Please note that you are required to be a member of the tennis clubs we operate at in some form or other in most cases.
4) Absence & Lateness at Session
The coaching session will always end on the agreed time. Should you arrive late for the session, payment for the session will stil be taken and count as a completed session.
If you do not turn up for the agreed session you will be charged full price for the session
5) Changes and Cancellations
Bookings cancelled up to 48 hours prior to the Monday before the first session (i.e. the start of the week the first lesson will take place in) of the block booking will be refunded. Any bookings cancelled after this time will not receive a refund.
Occasionally, we have to make changes to and correct errors on the website and/or flyer before and after bookings have been confirmed. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
The following changes to booked courses may be made:
a change of day
a change of starting time
If due to bad weather or other circumstances a class is cancelled, the participants are offered either:
The opportunity to attend a class running on another day of the week if places are available, or
A credit note to the value of the classes cancelled to be used towards a future term of coaching.
Except in the case of classes being offered at reduced rates to compensate for the potential for some classes being cancelled. Such sessions will be clearly noted on application forms.
Lessons will continue in most acceptable weathers and will only be cancelled in the event of heavy rain, snow, frozen courts etc. Coaches should be called if there are any doubts over the weather.
Courses may be cancelled if there are not adequate numbers enrolled.
It will be at Inside Out Tennis’ discretion to award a refund in exceptional or unforeseen circumstances. All cancellations must be notified in writing outlining the reason, name of the person participating, coach (if applicable), booking date and time.
E-mail: info@insideouttennis.com
6) Inside Out Tennis reserves the right to cancel or amend a block booking at any time. Whenever this happens, we will give as much notice of these changes as possible.
7) Damages, Loss and Injury
Damage caused whilst on the grounds is chargeable to the offender(s).
To the extent permitted by law, Inside Out Tennis will not accept responsibility for any injuries incurred during play in any weather/ground conditions.
Inside Out Tennis accepts no liability for damage to, or loss of, any property or articles or things whatsoever, placed or left on the coaching site by any person or organisation.
8) Data Protection
Inside Out Tennis do not store credit card details nor do we share financial details with any 3rd parties.
Inside Out Tennis provides names and contact details of those receiving coaching to relevant venues so membership fees can be sort, if applicable.
9) Comments and Complaints
Inside Out Tennis try to make every effort to give the best available service to their customers. If however you would like to leave a comment or in the event that you feel that you have not received the standard of service you expect from the us, please put your comment (or complaint) in writing to: info@insideouttennis.com
Every comment (or complaint) will be looked at individually and efforts will be made to reply as soon as possible.
These terms and conditions are at the discretion of Inside Out Tennis and are subject to change
